FAQ

Does Bedezy Keep or on-sell any data? 

NO. We only keep the data you choose to share with us and the necessary details to provide proof of purchase and warranty information. After the warranty period, we will delete the remaining information to ensure long-term data security.   

I ordered the wrong size, Bedezy; what do I do now?
Unfortunately, because many order the wrong size, we can no longer offer shipping support for an exchange. If you have the wrong size, please keep the Bedezy sealed and undamaged and email us for the next steps. Return Shipping will incur a fee to get the original unit back to us in a saleable condition and a correctly sized unit sent.

Can I get Bedezy with government help?
You can if you are eligible for state or federal government help. Ask your NDIS, Aged Care Package Provider, or occupational therapist for more information.

Where is Bedezy from?
Bedezy's represented in Wagga Wagga NSW, Southeast QLD, Melbourne VIC and distributed from Wagga in NSW.

Do you have a real shop?
No, we are a small business that has to be as cost-effective as possible to help as many people as possible. Shops cost a lot, so we decided to keep it web-based.

Can I talk to someone about Bedezy?
Yes, you can; our primary method of contact is via the site. You can ask a question about Bedezy, or you can email us: info (at) bedezy (dot) com (dot) au

If I sign up for your site, will you fill my inbox with endless junk mail?
No, nope, not happening, never and no. We don't share your info - ever. We don't like getting junk mail, so we will only ever email our customers who have opted into us making contact. If we have something to say, we will let everyone know. If we have nothing to say, we won't email anyone to inform them.

Is my data safe?
Please check that your browser is showing you the padlock near the web address bar - that way, you know you are in good hands. We have been using Shopify, the smart people who build our website and payment system. We trust them with our mother's credit card, so everything should be fine. If in doubt - stop, look and let us know there is an issue. That way, we can look and sort it and let you know when all is well.

How can I Pay?
We have the safe and secure option of PayPal available to Credit Card holders. You can also use EFT via your bank. Your order will come to us to be processed once we have confirmed your payment in full has been cleared. The details you need to complete your order will be on your confirmation.

Orders not cleared payment within seven days will be deleted from the system.

I didn't find the question I had...
That's great. If you have a unique question, we have the answer, the guy who invented Bedezy. Call John on 0423 837 247.